# InstaMessage

> AI-powered customer messaging platform for growing UK businesses. One inbox across WhatsApp, SMS, RCS, live chat, Instagram, Messenger and voice. 24/7 AI agent that answers questions, books appointments, takes payments, and hands over to a human when it matters.

## What we do

InstaMessage unifies customer conversations across every channel a UK business uses. A single inbox for the team; the same AI agent brand across every channel; automations that ship real work (not just replies): appointments booked, payments taken, back-in-stock notifications sent, win-backs fired.

Best fit: growing SMBs and mid-market UK businesses where the founder or ops lead is doing five people's jobs and customer messaging is one of them.

## Product

- [Home](https://www.instamessage.co.uk/): overview + hero use cases
- [How it works](https://www.instamessage.co.uk/how-it-works): the AI agent, the inbox, the automations
- [Meet Mae](https://www.instamessage.co.uk/mae): the AI agent persona and how she's configured
- [Pricing](https://www.instamessage.co.uk/pricing): plan tiers, from £299/month
- [About](https://www.instamessage.co.uk/about): who we are, why this platform exists
- [Contact](https://www.instamessage.co.uk/contact): demo booking and enquiries

## Channels

- [WhatsApp for Business](https://www.instamessage.co.uk/channels/whatsapp): official WhatsApp Business Platform, broadcasts, templates, carousels, payments
- [Live chat](https://www.instamessage.co.uk/channels/livechat): website widget with the AI agent, human takeover, brand voice
- [SMS](https://www.instamessage.co.uk/channels/sms): outbound campaigns and two-way conversations
- [RCS](https://www.instamessage.co.uk/channels/rcs): rich carrier messaging with media and buttons
- [Messenger](https://www.instamessage.co.uk/channels/messenger): Facebook Messenger for lead capture and support

## Use cases

- [Win-back](https://www.instamessage.co.uk/use-cases/win-back): re-engage lapsed customers with event-relative messaging
- [Abandoned cart](https://www.instamessage.co.uk/use-cases/abandoned-cart): recover checkouts across channels
- [Bookings](https://www.instamessage.co.uk/use-cases/bookings): 24/7 appointment booking via the AI agent
- [Segmentation](https://www.instamessage.co.uk/use-cases/segmentation): audience filters that drive automations

## Customers

- [Awesome Supplements](https://www.instamessage.co.uk/customers/awesome-supplements): DTC supplements brand using WhatsApp for win-back, subscription renewal, and post-purchase support

## Solutions

- [For SMBs](https://www.instamessage.co.uk/solutions/smb): the standard product footprint for growing UK teams
- [API](https://www.instamessage.co.uk/solutions/api): developer-first access to the messaging infrastructure

## Company

- [Press](https://www.instamessage.co.uk/press): launch announcements, media enquiries
- [Privacy policy](https://www.instamessage.co.uk/privacy-policy)
- [Terms of service](https://www.instamessage.co.uk/terms-of-service)
- [Acceptable use policy](https://www.instamessage.co.uk/acceptable-use-policy)

## Positioning summary

- **What it is**: AI customer messaging platform for UK SMBs and mid-market. One inbox across every channel a UK customer might use to reach a business, backed by a configurable AI agent.
- **Category**: customer messaging, conversational AI, omnichannel inbox, WhatsApp Business Platform partner.
- **Who it's for**: UK businesses growing past a couple of dozen conversations per day where an unaided human team can't keep up 24/7 across five channels.
- **What differentiates it**: single AI agent across every channel with the same brand voice, actions (bookings, payments, order lookups), not just replies. UK data hosting, UK support hours. £299/month starting price, no per-message surprise bills.