Shopify integration
Shopify integrationYour store, in every
conversation.
Connect Shopify once and your store starts working the conversation - customer data drives your groups and campaigns, Mae answers product questions from current store data, and every order is traced back to the conversation that earned it.
What connecting your store unlocks.
- ✓Your Shopify customers sync in - who bought, when, lifetime spend, whether they subscribe - matched to their conversations
- ✓That data powers groups and journeys - win-backs to people who actually lapsed, top-up reminders when an order’s due, subscriber-only offers, whatever you build
- ✓Mae answers product questions from current store data - prices and availability, refreshed automatically
- ✓Every paid order matched to its conversation - revenue receipts, buyer by buyer, counted once
Your store data does real work here - it decides who you message, what Mae knows, and what your revenue numbers can prove.
A supplements brand runs win-back campaigns off their Shopify data
Store data that does something.
Your Shopify data does the work: who bought, when, and whether they subscribe feed your groups and journey triggers - win-backs to people who actually lapsed, top-up nudges when an order’s running out, subscriber-only drops. Whatever the campaign, it targets on real order data, automatically.
Every order traced to its conversation.
When a conversation ends in a Shopify order, the pound is traced to the exact campaign, broadcast or message that earned it - counted once, with receipts you can download buyer by buyer.
Marketing and care, in one thread.
InstaMessage runs conversations on the channels your customers already use - WhatsApp first - with marketing and care in the same thread, pricing published in full, and performance figures measured in production.
See the channels →Shopify questions, answered.
Do I need a developer to connect Shopify?＋
No code, no theme changes. You create a private access token in your Shopify admin - a guided few-minute job - and paste it into Integrations. Your customers and orders start syncing straight away, and most stores are live the same day.
What can Mae actually do with my store?＋
Mae answers product questions - prices, availability, what’s in the range - from store data that refreshes automatically, and your customers’ synced order history shapes which journeys they get. Need mid-chat order lookups? Wire your order API up as a custom tool and Mae calls it like any other.
Does this work on WhatsApp?＋
That is rather the point. The same store data powers every channel - WhatsApp, SMS, live chat, Messenger - so “where’s my order?” gets answered wherever your customer asks it.
How is revenue counted?＋
Conservatively: each order is counted once, to the most recent InstaMessage touch, with buyer-by-buyer receipts you can download. If our numbers ever look too good, ask us for the workings.
Plug your store in.
Bring your store to the demo call - we’ll connect it and you’ll watch your own customers and revenue flow in.
Get a demo →