Channels
Be where your
customers are.
Your customer doesn’t think in channels - they just message you on the app they already love. Wherever that lands, it joins one thread, with the same history and the same colleague answering.
The app they already live in.
WhatsApp is where people talk to friends and family - and to the businesses they trust. Rich templates, carousels, coupon buttons and payments in the chat, approved and ready to send.
- ✓Templates with image headers, URL and coupon buttons - versioned and approval-tracked
- ✓Take payment inside the chat - card link in the thread, Stripe receipt next to it
- ✓Every campaign send delivered, read and traced to the revenue it made
Marketing sends it. Care answers it. Same number, same thread.
Live chat
The widget that sells while it serves.
Your live-chat widget is Mae, answering in seconds, out loud if the visitor prefers talking, and handing to your team the moment it matters.
- ✓Voice in, voice out - visitors can just talk, and Mae talks back
- ✓Product cards, bookings and payment links right in the chat
- ✓If they choose to, they can carry the conversation on over WhatsApp after they leave - same thread
You’re looking at it - the widget at the bottom of this page is the product.
Mae books demos, too · meet Mae · more on live chat →
From their side of the glass
This is what looked-after feels like.
Support on WhatsApp that feels like texting a friend - a problem sent from the sofa at 8pm, sorted in minutes, by name, with the next question answered before it was asked.
SMS
SMS: reaches every phone on earth.
Codes, order updates, reminders and campaigns - SMS still opens doors nothing else can. And when a customer texts back, it’s a conversation, not a dead end.
- ✓OTPs, order updates, reminders and campaigns from one integration
- ✓Replies answered by Mae or your team, in the shared inbox
- ✓Reaches every handset - no app, no data plan, no exceptions
The oldest channel, finally with someone answering it.
RCS
RCS: branded, verified, interactive.
SMS’s richer successor - your name and logo on the message, cards and tap-to-act buttons in the native messages app. No download, no login.
- ✓Verified sender - your name and logo, not a random number
- ✓Cards, carousels and tap-to-act buttons in the native messages app
- ✓Runs alongside SMS on every plan - every handset reached either way
Different handsets, same conversation - nothing forks off into a silo.
Messenger
Facebook Messenger, without the tab-hopping.
DMs from your ads and pages land in the same queue as everything else - answered by Mae or your team with the full history, not in a separate app somebody forgot to check.
- ✓Messenger conversations in the shared inbox, tagged by channel
- ✓Ad-click DMs answered in seconds, while the interest is real
- ✓Same customer record if they later message you on WhatsApp
Social stops being the inbox nobody owns.
Voice
Some customers still want to talk. Let them.
Mae answers the phone in a voice cloned to your brand - takes the booking, moves the delivery, answers the question. The call lands in the thread as a transcript, next to every message that came before it.
- ✓Mae answers out loud, in your brand’s voice
- ✓Bookings and changes handled on the call itself
- ✓Full transcript logged to the same thread as their messages
A phone call isn’t a dead end any more - it’s just another message.
Questions, answered.
Which channels are included?＋
WhatsApp, SMS, RCS, live chat and Messenger are on every plan - you choose which to switch on, and can add more later without changing plan. Voice is available on the Business plan.
Do customers have to stay on one channel?＋
No - that’s rather the point. A conversation can start on live chat, carry on over WhatsApp and finish on a call. The history follows the customer, so nobody repeats themselves.
Does Mae work on every channel?＋
Yes - Mae and your team work the same queue whatever the channel, with the same history and the same handoff rules. On voice and live chat, Mae can speak out loud, too.
How fast can we go live?＋
We connect your first channel on the demo call - most teams send their first message the same day.
What do channels cost?＋
Channels are included on every plan - you’re never charged for switching one on. See pricing for how plans and contact allowances work.
Every channel your customers use. One quiet inbox.
Connect your first channel on the demo call - most teams send a message the same day.
Get a demo →