How did your customers feel this week?
Serve them. Sell to them.
Keep them coming back.
The AI customer engagement platform that works every channel around the clock - turning conversations into revenue you can prove, and showing you how every customer feels.
For any business that sells to and looks after customers
Watch Mae talk to customers, live
Trusted in production by
We get it
The queue grows faster than the team.
More channels, more messages, higher expectations - and a team that can’t be everywhere at once. Customers still want a fast, human answer at 11pm, in their own language. That maths never works with headcount alone.
Serve
Every message answered. Day and night.
Mae replies in seconds, in any language - typed, spoken in a voice note, or sent as a photo of the problem. Orders looked up, bookings moved, payments taken. Your team steps in when a human matters.
Sell
Conversations that quietly become revenue.
Campaigns, recommendations and checkout inside the chat - and every pound traced back to the message that earned it, with receipts.
Care
Every customer feels looked after.
Live Mood reads the tone of every conversation - so you save the relationship whose tone just turned, see the thank-yous, and keep people coming back because they feel looked after.
One platform
Everything to do the work.
One quiet subscription.
Shared inbox
Every channel lands in one thread per customer.
Nobody asks “what did we say last time?” ever again. Your team and Mae work the same queue, with full history.
Mae · AI agent
A colleague, not a chatbot.
Answers, books, takes payment and updates your systems. Hands off the moment a human matters.
Journeys
Orchestrate it all. No code.
Assemble the steps once and the journey runs itself, 24/7.
Live Mood
Save the relationship. Celebrate the win.
Every conversation’s mood is read live - so you catch the customer whose tone turned, and see the thank-yous too.
Revenue attribution
Every pound, traced to its conversation.
Counted once, with downloadable receipts - who bought, and their journey.
Satisfaction surveys
Don't guess how they felt. Ask - automatically.
A one-tap survey auto-sends after every resolution - and customers can answer with a WhatsApp voice note that transcribes itself. The scores roll straight into your answer to “how did your customers feel this week?” - and a poor one doesn't just sit in a report: it's flagged for a follow-up, so someone puts it right before that customer drifts.
Auto-sent · 2h after every resolutionHow was your experience with us today?
Meet Mae
I’m Mae. I read your business before you do.
Every morning I go through your conversations, campaigns and automations, then hand you a brief. This is the real rail from the product. Ask me anything.
I summarise everything, report what’s relevant, and tell you when I can’t see something rather than guessing.
Revenue you can trace
Know what every conversation earned you - and prove it, to the penny.
When a conversation ends in an order, the pound is traced back to the exact campaign, broadcast or conversation - receipts included, buyer by buyer. Press play.
Counted once, to the most recent InstaMessage touch
Keep them coming back
No one goes unnoticed.
Love, care and attention don’t scale - unless something is watching every conversation. Live Mood scores every customer as they talk to you, and acts on what it sees.
- ✓Every customer’s mood in one table - nobody slips through quietly
- ✓Good moods trigger journeys automatically - a thank-you while it’s warm
- ✓A dipped mood goes to a person, not a template - real care for the moment it matters
- ✓And you don’t just watch - you ask. A survey after every conversation, answerable with a WhatsApp voice note that transcribes itself
That’s how a £22 order becomes a customer for life.
Surveys, voice notes and automatic recovery · everything about customer experience
5 flagged this month, 2 recovered, average recovery 2.2 days. Biggest theme: delivery delays - worth a look at what keeps causing it. 🫶 And Hannah? Still a customer, 14 months on.
Download the report (CSV)No bolt-ons
Built as one thing.
One memory of every customer.
Campaigns, inbox, AI agent, journeys and revenue reporting are one product with one memory of each customer - built together from the start.
- ✓Journeys you assemble in five drags - no developers, no code
- ✓Live Mood reads every message and flags churn before it happens
- ✓Shopify, Stripe, calendars and your own API - actions, not links
Built in five drags · runs itself 24/7
Customers
Real teams. Real conversations.
“Move my delivery to Thursday?” DONE ✓
XPO Spain retired their customer service phone number.
Read the story
“Not seen you in a while…” 🎥 SENT ✓
Awesome Supplements win lapsed customers back with a personal video.
Read the storyGetting live
Live the same day.
Not a six-month project.
Connect
WhatsApp, SMS, live chat and your store connected in an afternoon. No developers needed.
Teach
Mae learns your products, policies and tone of voice, and starts answering in any language.
First campaign
Send your first broadcast and watch replies, orders and revenue trace back to it, buyer by buyer.
Mae’s brief
What needs attention, what’s working, what to do next - ready before you’ve made the coffee.
No procurement cycle. No implementation team. Most teams send their first message the day they sign up.
Get set upPricing
Three plans. Everyone included.
Unlimited users, unlimited conversations, Mae on every plan. We never count seats or tickets.
Most brands run on Growth or Business.
See full pricingThat question, one more time
How did your customers
feel this week?
If you’re not sure, that’s the gap - and it’s where the sales, the saves and the loyalty are hiding. Your customers will tell you, one tap at a time - and fifteen minutes on a demo shows you your own answer.
Get a demo