Press & media
Writing about us?
Start here.
Facts, numbers we can prove, brand assets and a press contact who answers within one working day. Everything on this page is true, checkable, and free to use.
What
The AI customer engagement platform
Marketing and customer care in one product - WhatsApp, SMS, RCS, live chat, Messenger and voice, worked by Mae, an AI agent, alongside the human team.
Who for
Growing brands, priced honestly
From UK D2C brands to European enterprise logistics. Plans from £299 a month, published in full - no gated pricing, no per-seat fees.
Where
Built in the UK
InstaMessage Ltd is UK-based and independent. Customers are served across the UK and Europe, in whatever language their customers write in.
The stance
Measured, not marketed
Every number we publish comes from production data with the methodology stated. We will share the workings with any journalist who asks.
Numbers you can print
Verified in production. Methodology on request.
Measured on 4,010 real customer conversations from one customer running InstaMessage, over a period in 2026. Unanswered outbound notifications excluded from every figure. Email us for the full methodology.
Story angles
Three stories we can stand up.
The company that retired its phone number
A global logistics operator’s Spanish operation moved delivery queries to conversational messaging - every reschedule handled in the customer’s own language, written straight into their systems. The customer service phone line was retired; two people now run the whole queue.
The AI company that publishes its workings
While the industry advertises resolution rates nobody can check, InstaMessage publishes measured figures with the methodology attached - and counts a conversation as AI-handled only when no human ever stepped in.
The demo that books itself
Mae - the same AI agent customers get - answers questions on the website, out loud if you prefer talking, and books her own product demos. No sales scripts, no qualification forms: the widget is the product.
Brand assets
Logos, marks and colours.
Use them at their given proportions on clear backgrounds. Please don’t stretch, recolour or add effects.
Brand purple on ink and warm neutrals. Hex values shown on each swatch.
Boilerplate - copy freely
InstaMessage is a UK-built customer engagement platform that puts marketing and customer care in one place, on the channels customers already use - WhatsApp, SMS, RCS, live chat, Messenger and voice. Conversations are worked by Mae, an AI agent, alongside the human team, with every published performance figure measured in production. Plans start at £299 a month with the whole team included. instamessage.co.uk
Jeremy King
Press contact · InstaMessage
Jeremy leads InstaMessage and is available for comment on AI customer service, honest AI metrics, and building premium software from the UK. Press enquiries are answered within one working day.