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Customers

Real teams. Real conversations.
Numbers we can stand behind.

A short list we’re proud of, told straight - what each team handed over, and what actually changed, measured properly.

LogisticsSpainEnterprise

A global logistics operator retired their customer service phone number.

Every delivery reschedule handled conversationally in the customer’s own language, written straight back into their real systems - with a person one click away when it matters. Same operation. A fraction of the overhead.

3 in 4
conversations handled end to end by the AI
1
phone line retired
2
people run the whole queue
1 in 4
conversations arrive out of hours - every one answered on the spot

Measured on 4,010 real customer conversations from one customer running the InstaMessage agent, over a period in 2026. Unanswered outbound notifications excluded. Ask us for the workings on the demo.

“¿Puedes mover mi entrega al jueves?”
✓ HECHO · written back to their systems
→ Handed to an agent · full context attached
Not seen you in a while - here’s a quick hello 🎥
Win-back video sent ✓
🎙 “Which is best for recovery?” · replied with a voice note
EcommerceUKShopify

A UK supplements brand wins lapsed customers back with a personal video.

When someone hasn’t ordered in a while - read straight from their Shopify order history - a personal video message goes out, inviting them to ask about products or training. Replies come back by message or voice note, and it’s bringing lapsed customers back to buy.

Video
a personal win-back message to customers who’ve gone quiet
Voice notes
questions on products and training answered personally
20x+
return on their win-back spend

Measured on the customer’s own account - sales from the video send and the conversations it started, against what they spent to run it. Ask us for the workings on the demo.

Your story could sit here.

Hand a real job to InstaMessage and we’ll do the work to make it a story worth telling - measured properly.

Get a demo →

See it run on your use case.

A 15-minute discovery call, then a 45-minute demo built around how your team actually works.

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