Messenger
Messenger DMs,
answered like everything else.
DMs from your ads and pages land in the same queue as everything else - answered by Mae or your team with the full history, not in a separate app somebody forgot to check.
Messenger as part of the operation, not a side door.
- ✓Messenger conversations in the shared inbox, tagged by channel
- ✓Ad-click DMs answered in seconds, while the interest is real
- ✓Mae answers with the same knowledge and guardrails as every channel
- ✓Same customer record if they later message you on WhatsApp
One thread per customer - a conversation that starts here can carry on anywhere.
Included on every plan · see pricing
The inbox nobody owns, owned.
Messenger DMs usually live in a Meta inbox that somebody checks when they remember - which is how a ready-to-buy question from an ad click goes unanswered for two days. Routed into the shared inbox, those DMs get answered in seconds, tagged by channel, escalated when it matters.
Ad spend that gets answered.
If you run Facebook ads, the DM that follows a click is the warmest moment in the funnel. Answering it while the interest is real - rather than the next morning - is the whole difference between ad spend that converts and ad spend that evaporates.
One of six channels. One conversation.
A conversation that starts on Messenger doesn’t end there - the history follows your customer across WhatsApp, SMS, RCS, live chat, Messenger and voice, with Mae and your team working the same thread.
See how the channels work together →Messenger questions, answered.
Which conversations come through?＋
DMs from your Facebook ads and pages - they arrive in the shared inbox tagged as Messenger, alongside WhatsApp, SMS and live chat.
Who answers them?＋
Mae, in seconds, with the same knowledge base and guardrails as every other channel - and your team steps in mid-thread whenever a person matters.
What if the same customer uses WhatsApp too?＋
It’s one customer record - the history follows them across channels, so nobody repeats themselves.
Put Messenger to work.
Connect your first channel on the demo call - most teams send a message the same day.
Get a demo →