SMS
Business SMS
that talks back.
Codes, order updates, reminders and campaigns, reaching every handset on earth - and when customers text back, the conversation is answered, not dropped.
SMS as a channel, not a blast tool.
- ✓OTPs, order updates, reminders and campaigns from one place
- ✓Reaches every handset - no app, no data plan, no exceptions
- ✓Replies land in the same inbox as every other channel, answered by Mae or your team
- ✓Campaign sends delivered and traced, buyer by buyer
- ✓Runs alongside RCS - richer messages where the handset supports them
One thread per customer - a conversation that starts here can carry on anywhere.
Included on every plan · see pricing
Costs you can see before you send.
SMS is billed per 160-character segment, and long messages quietly multiply the bill. The composer counts characters and segments as you type, so you know what a campaign costs before it goes anywhere - and these costs are billed on top of your plan.
Consent, handled properly.
Marketing rules require opt-in and a working opt-out - PECR in the UK, and equivalent rules across the EU. Marketing templates carry a one-tap opt-out link, and when a customer opts out the platform stops sending to them automatically - across campaigns, not just the one they replied to.
One of six channels. One conversation.
A conversation that starts on SMS doesn’t end there - the history follows your customer across WhatsApp, SMS, RCS, live chat, Messenger and voice, with Mae and your team working the same thread.
See how the channels work together →SMS questions, answered.
What is SMS still good for?＋
Codes, order updates, reminders and reaching the customers who don’t do apps. It remains the only channel that reaches literally every phone.
What happens when someone replies?＋
The reply opens a conversation in the same inbox as every other channel - Mae answers it, your team steps in when needed. SMS stops being a one-way blast.
What do texts cost?＋
Messaging and voice call costs are billed on top of your plan. See pricing.
Put SMS to work.
See it on a demo - most teams are set up and sending their first message the same day they start.
Get a demo →