Voice
Sometimes it’s faster to call.
Some things are quicker on a call. Ring a customer straight from their thread - one click, their whole history already open - and the call is transcribed back into the same conversation.
A phone line that keeps up with your messaging.
- ✓Call a customer in one click, straight from their conversation - no separate dialler
- ✓Their whole history already open before the call connects
- ✓Sort it on the call, then it’s logged where the rest of the conversation lives
- ✓Full transcript logged to the same thread as their messages
- ✓Your team picks up any conversation afterwards, on any channel, with the full record
A phone call isn’t a dead end any more - it’s just another message.
Available on the Business plan · see pricing
Calling, built into the inbox.
Click to call a customer from their thread - their full history already in front of you. No separate dialler, no copying numbers between apps, no context left behind.
The call that doesn’t vanish.
A phone call usually leaves nothing behind - nothing written down, nothing searchable, "as I said on the phone" forever. Here every call lands in the thread as a transcript, next to the WhatsApp messages and live chats, part of one customer record.
One of six channels. One conversation.
A conversation that starts on the phone doesn’t end there - the history follows your customer across WhatsApp, SMS, RCS, live chat, Messenger and voice, with Mae and your team working the same thread.
See how the channels work together →Voice questions, answered.
How does calling work?＋
Click to call a customer straight from their conversation in the shared inbox. Their whole history is already in front of you, so there’s no separate dialler and no copying numbers between apps.
What happens to the call afterwards?＋
The full transcript is logged to the same thread as the customer’s messages - so a call sits alongside their WhatsApp and live chat history, and nothing said on the phone gets lost.
Do I need a separate phone system?＋
No - calling is built into the inbox. Your team places the call from the customer’s thread in the browser, and the transcript is logged in the same place as their messages.
Which plan includes voice?＋
Voice is available on the Business plan. See pricing for the full plan breakdown.
Put voice to work.
See it on a demo - calling built into the inbox, every call transcribed to the thread.
Get a demo →